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Problems With Asus VG278H 3D Monitor and the Integrated IR Emitter

November 23rd, 2011 · 28 Comments · GeForce 3D Vision


There were already a few people that complained of not being able to make their 3D Vision 2 active shutter glasses work with the new Asus VG278H 3D monitor that comes with integrated IR emitter. And apparently some units do have a hardware issue with the IR emitter itself and the problem is not software related at all. So if you have a similar problem you can get into the monitor’s menu and take a look at the Information menu of the display to see if your monitor also does not detect the IR emitter as connected (as in the photo above posted by milkman in the forum). If you see the red error message then there is something wrong with the emitter and it is a hardware issue and not a software one, so you should get a replacement unit as clearly you’ve got a defective one. Normally the Information menu should not have the red error message and then the issues of not being able to make the 3D glasses activate could be software related. So make sure to check what your Asus VG278H monitor reports as it could save you a lot of trouble…

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28 responses so far ↓

  • 1 Rhialto // Nov 23, 2011 at 16:08

    Good to know they have added this ability for the monitor to display such failure, at least we know what’s going on.

  • 2 Gerard // Nov 23, 2011 at 17:54

    Thanks for the heads up!

  • 3 Ardov // Nov 23, 2011 at 18:08

    @Rhialto,

    I don’t think it’s an innovation for a monitor to show that it’s internal emitter is not connected. I mean, did they forget to solder the wires at the factory or they left the plug out? The monitor is supposed to work out of the box with not a single problem, especially its emitter.

    This is a disaster and will cause a lot of problems on the consumer side. Imagine a poor customer trying to prove what’s wrong with the monitor. In most parts of the world, service departments in most major stores are giving customers the hardest of their time. A big minus for Asus. And it is a promising monitor… It’s a pity.

  • 4 JasonHair // Nov 23, 2011 at 19:14

    I have one from First shipment from Newegg and having no issues with the monitor so its not all of them and I have no error message in my menu to confirm.

  • 5 Bloody // Nov 23, 2011 at 19:28

    Don’t get the wrong impression, this is not an issue with all Asus VG278H monitors, probably just a few units apparently are affected…

    This is could help you identify the possible issue, saving you a lot of trouble, if you cannot make the active glasses work with your monitor.

  • 6 josh // Nov 23, 2011 at 19:34

    I should be receiving my Asus VG278H 3D in a few days. If the emitter is defective, can you still use the original Nvidia 3D vision usb emitter with the new 3D Vision 2 glasses and this monitor?

    @JasonHair, are you enjoying the monitor so far? Is there noticeable backlight bleeding or does your monitor barely have any backlight bleeding similar to Bloody’s review?

  • 7 JasonHair // Nov 23, 2011 at 19:41

    @josh

    I connected the monitor and change the contrast to 55 per Bloody’s notes the monitor is vary bright still and looks great i have only tested in 3d vision ready games I have not seen any Bleeding or Ghosting image’s. One other thing i have a desk that is about 2 feed deep had a AW2310 on it when i replaced it with this one i feel like i need to move back more due to the size. lol any way if you all need something tested let me know and i will do my best.

  • 8 Bloody // Nov 23, 2011 at 19:42

    There is no problem in using external IR emitter with the monitor if you have one. This way the built-in one will be ignored (even if present and working) and the glasses will sync with the external one.

  • 9 ali // Nov 23, 2011 at 22:33

    Is this even available to buy yet??
    I’ve been waiting forever to get his monitor.

  • 10 Daniel Stange // Nov 23, 2011 at 23:26

    I just received mine 2 days ago here in Canada. Works perfectly.

  • 11 Vision // Nov 24, 2011 at 11:22

    Hi guys! i have an Acer GD245HQ im only interested in 2D gaming and the input lag is very important for me(im playing FPS games semi-pro level :D) is worth the change with this new Asus monitor guys..thank you!

  • 12 Bloody // Nov 24, 2011 at 11:30

    The Asus should be better than your Acer, it has very little input lag. But you should also check out the new BenQ 120Hz monitors, especially the version without the 3D Vision glasses bundled, as there isn’t much point in buying a monitor with the glasses that make it more expensive when you are not going to use them.

  • 13 Arioch // Nov 24, 2011 at 16:59

    Mine is in transit from Newegg as I type this. I am hoping it won’t have this issue.

  • 14 Hotshot // Nov 25, 2011 at 09:40

    Hi there Bloody,

    any word on the “version 2” of the “Acer HN274Hbmiiid” incl. a review and comparison to the Asus?

    I want to buy me my first 27″ 3D monitor and don’t know which one is or will be best :-)

    Thanks!

  • 15 Manse // Nov 25, 2011 at 19:55

    was thinking about maybe picking this one up, but also seems to come with the, what seems to be normal now amount of errors, http://hardforum.com/showthread.php?t=1653278 anyone who have the monitor seen this problem in theirs?

  • 16 Fel // Nov 29, 2011 at 13:27

    ^ yeah is anyone else seeing that strange bleeding issue? I was about to buy it then saw that thread.

  • 17 Dino // Nov 30, 2011 at 08:14

    I finally got mine from amazon today after ordering on nov 10th. Got everything setup and went to try 3d. I have this exact problem and Amazon will only refund because it’s out of stock. Need to find somewhere else to order aaghh!

  • 18 matt // Dec 3, 2011 at 17:34

    I bought this monitor as soon as newegg had it available on their site, luckily I have yet to encounter any of these problems. The monitor is fantastic 120hz is amazing on fps games, the 3D has been amazing, the only thing I Havnt been able to figure out is how to get it to go 3D with my ps3 any suggestions?

  • 19 bebb // Dec 13, 2011 at 19:51

    i was wondering if you can increase and adjust the depht of the 3d on this built in emmiter as you can with an original emitter.

  • 20 Bloody // Dec 13, 2011 at 23:40

    The built-in IR emitters in 3D monitors do not have a scroll wheel for depth adjustment, you need to use the depth adjustment hotkeys from the keyboard with them to change the level of depth.

  • 21 lunatic // Dec 28, 2011 at 18:47

    i do have follow this topic every day & mine is here on friday! So i’ll hope i don’t have the backbleeding issue :s I had contact with asus all allong, beceause otherwise i just wasn’t able to order the monitor, beceause know or have them here -_-! I did asked asus about the probleme & it should be fixed, he said! So i’ll hope so, i hate doa’s & know what … it is to send it back etc.., expacialy whene i know there are only 10 in belgium @ the moment :s :s!

  • 22 johnboy // Dec 31, 2011 at 21:03

    Hi lunatic,

    Did you say ASUS says they have FIXed the problems with the NEW ASUS 27 inch vision 2 monitors?

    How is your new monitor working? Did you get the ASUS I assume?

    Thank you!

  • 23 lunatic // Dec 31, 2011 at 23:10

    Hi johnboy

    Well he was “finaly” arrived 2 days ago @ my local store & after the setup, i was amazed what a great monitor this is :)! So after some 2D gaming (beceause the glases must charge), it was just what i was expecting all allonge, great color,image,the impact of it all on such a big screen :) Cables attached well, power cable also, i did not do anything off configuration @ all! BUT whene i wanted to try the 3D, i noticed that i wasn’t able to finish nvidia 3D vision setup :s! Beceause i had the the error from above! YES! ir emitter connection error in the info menu! So i went back @ my local store, the day after & he says to contact asus directly, witch i did & they say to open an rma case online, i also did that! Know after much of googling & thinking, what may cause such error, i just looked back in the menu after 2 days & guess what the error wasn’t there anymore!!! Completed the 3D vision setup & kicked ass with 3 D gaming, that look awsome, without any config changes!!! So after testing all my games & playing some 3D Movies, i am completly satisfied off the monitor!!! You go & get some, i say! I don’t know where you frome, but you can always contact asus to set an easy order for you! I had to wait 4 weeks, but it is definatly worthed!

    Cheers & happy new year!!!

  • 24 Never again asus // Feb 10, 2012 at 08:14

    got the monitor after 5hours of use it broke…. DVI and HMDI sockets failed and didint work with any cables… called asus and they dont even want to change ther defective monitor…

  • 25 Paul Louis Caruana // Sep 22, 2012 at 07:37

    Besides the ir emitter & DVI dual link cable or HDMI, the problem is the Device Manager which shows up as generic pnp monitor. ASUS unlike Dell did not include the Monitor Device Driver on its Setup CD – just a manual & Graphics Invidia Drivers – and I searched the interner and there is no Device Driver for the VG278H so it just shows as generic Pnp monitor. Can anyone find me this Device Driver???

  • 26 Paul Louis Caruana // Sep 22, 2012 at 07:52

    I have tried to use 3D on this monitor. It works well with 2D at 120 Hz & 32 bit colour. But the stereoscopic setup won’t finish. the glasses are charged and ready to go. I am using Dual Link DVI so 3D Stereo should work. It only shows up as generic pnp in the Windows Device Manager and an update to ASUS VG278H does not exist. Also very worrisome is that many settings in the monitor OSD Menu are greyed out. Can anyone help me with this???

  • 27 Paul Louis Caruana // Sep 22, 2012 at 07:56

    In the OSD Menu I do not get the red note ‘Emitter not connected(Error)’ so 3D should work but the green light on the ir Emitter is Off. Most Worrisome is that many settings in the Monitor OSD Menu are greyed out??? Any help please???

  • 28 Simon // Oct 8, 2012 at 23:54

    Paul Louis Caruana, I have the same problem, can’t get past the stereoscopic setup, and all 3d-related items in the OSD are greyed out. Also tried with my PS3 via HDMI (which works fine on my TV with 3d), but not go, emitter doesn’t turn on even though the PS3 recognizes that it’s a 3d monitor. After seeing alot of people with the same problem, I’m not sure I’m going to replace it, will probably get another screen.

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